1. Introduction

Solrove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

Solrove is a product of Roaming Panda Inc., which designs and sells smart lighting purpose-built for recreational vehicles (RVs) and mobile living. We are based in Oregon. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us when making a purchase or contacting us. This includes:

• Name - To identify you and personalize your experience
• Email Address - To send order confirmations, shipping updates, receipts, and service communications
• Phone Number - To send SMS notifications related to your order and provide customer support

We may also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited, to help us improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Updates - To confirm your purchase, send shipping updates, and provide order status information
• Product Announcements - To communicate important information about product updates, new features, and firmware updates for your smart lighting products
• Promotions - With your consent, to send you information about special offers, discounts, and new products that may interest you
• Customer Support - To respond to your inquiries and provide assistance with your products
• Service Improvement - To analyze usage patterns and improve our website, products, and services

4. SMS/Text Messaging

When you provide your phone number and opt in to receive text messages (via the checkbox on our order form), you consent to receive SMS communications from Solrove. These messages may include:

• Order confirmations and shipping updates
• Sign-in verification codes
• Product announcements and updates
• Customer support communications
• Promotional offers (with consent)

Message frequency varies based on your order activity and preferences. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Parent Company

Solrove is the consumer product brand of Roaming Panda Inc., an Oregon-based company. References to "we," "us," or "Solrove" in this Privacy Policy mean Roaming Panda Inc. acting in its capacity as the operator of the Solrove product line.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers - We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and SMS messaging platforms. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Requirements - We may disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers - In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption - All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
• Access Controls - Access to personal information is restricted to authorized personnel who need it to perform their job functions
• Secure Storage - Personal data is stored on secure servers with appropriate physical and electronic safeguards
• Regular Audits - We regularly review our security practices to ensure they remain effective

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order Data - We retain purchase information for a minimum of 7 years for tax and legal compliance purposes
• Communication Records - SMS and email communication logs are retained for 3 years
• Marketing Preferences - We retain your opt-in/opt-out preferences until you request deletion

When personal information is no longer needed, we securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

• Access - You can request a copy of the personal information we hold about you
• Correction - You can request that we correct any inaccurate or incomplete information
• Deletion - You can request that we delete your personal information, subject to certain legal exceptions
• Opt-Out - You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or replying STOP to SMS messages
• Data Portability - You can request your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us using the information provided below.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +1 (971) 224-7720

We will respond to your inquiry within 30 days.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• For significant changes, notify you via email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.